Introduction:
This case study examines the successful partnership between a national emergency management planning provider, hereinafter referred to as “the client,” and Maxtstaff.co, a company specializing in overseas staffing solutions. The client faced challenges in meeting the uneven demand for evacuation diagrams while adhering to Australian Standards and competing with local firms on pricing. Maxtstaff.co proposed a solution that involved setting up and training a dedicated team of designers overseas, resulting in significant cost savings, increased efficiency, and improved turnaround time.
Client Background:
The client is a leading provider of emergency management planning services in Australia. They have established a strong market presence, with a minimum market share of 40% across various types of buildings, including low rise, medium rise, and high rise structures. As part of their service offerings, the client traditionally designed evacuation plans in-house to ensure compliance with Australian Standards.
Challenges Faced:
The client encountered several challenges in managing their in-house evacuation plan team:
- Uneven Demand Profile: The demand for evacuation diagrams varied significantly, leading to unpredictable workloads. This made it difficult for the client to guarantee a consistent turnaround time for their customers, affecting customer satisfaction and potentially impacting their reputation.
- Compliance with Australian Standards: The client had to ensure their evacuation diagrams met the stringent requirements outlined by Australian Standards. Maintaining compliance required dedicated expertise and ongoing training, adding complexity to the in-house design process.
- Competitive Pricing: The client faced competition from local smaller firms that offered lower pricing. To remain competitive, the client needed to find cost-effective solutions without compromising the quality and compliance of their evacuation plans.
Maxtstaff.co’s Solution:
Maxtstaff.co proposed an innovative solution to address the client’s challenges. They suggested setting up and training a dedicated team of overseas designers who would specialize in creating evacuation diagrams. The key features of the solution included:
- Cost Arbitration: By utilizing overseas staffing, Maxtstaff enabled the client to benefit from cost arbitration. This allowed the client to access a skilled workforce at a significantly lower cost compared to hiring and maintaining an in-house team.
- Redundancy and Scalability: Maxtstaff’s solution incorporated redundancy within the overseas design team. This redundancy ensured that the client could effectively manage fluctuations in demand and maintain consistent turnaround times, even during peak periods. The scalability of the team also allowed for flexible resource allocation based on project requirements.
- Compliance and Quality Assurance: Maxtstaff ensured that the overseas team received comprehensive training on Australian Standards and the client’s specific templates. This training was tailored to meet the client’s unique requirements, guaranteeing compliance and high-quality evacuation diagrams.
Results and Benefits:
The implementation of Maxtstaff.co’s solution yielded significant advantages for the client:
- Reduced Turnaround Time: With a dedicated overseas team working round the clock, including weekends, the client achieved an impressive turnaround time of less than three days for evacuation diagrams. This prompt delivery enhanced customer satisfaction and enabled the client to make reliable promises to their customers.
- Cost Savings: By leveraging overseas staffing, the client achieved a minimum cost reduction of 150%. This substantial decrease in costs allowed the client to remain competitive in the market while maintaining profitability.
- Improved Efficiency: The dedicated overseas team streamlined the evacuation plan design process, optimizing efficiency and reducing operational bottlenecks. This efficiency improvement enabled the client to handle both high and low demand periods effectively.
- Focus on Core Competencies: By outsourcing the design of evacuation diagrams to Maxtstaff, the client could redirect their in-house resources towards their core competencies, such as emergency management planning and customer service. This increased focus on their strengths enhanced overall productivity and performance.
Conclusion:
The collaboration between the client and Maxtstaff.co proved to be a successful solution to the challenges faced by the national emergency management provider. By establishing a dedicated overseas team for evacuation plan design, the client achieved significant cost savings, improved turnaround time, and ensured compliance with Australian Standards. This partnership allowed the client to focus on their core competencies and maintain a competitive edge in the market, positioning them for continued success in the emergency management planning industry.
